Property management company SMS Assist has secured a $150 million Series D funding round from Goldman Sachs Investment Partners. The funding puts a $1 billion valuation on SMS Assist, which allows property managers to manage their operations via text message. “SMS Assist’s continued, rapid growth into new markets proves how our technology is bringing savings and profitability to our customers and affiliates. Partnering with Goldman Sachs Investment Partners at this stage opens up extensive possibilities for our technology and fully-managed business solution,” said Michael Rothman, chairman and CEO of SMS Assist. “This investment allows SMS Assist to continue developing our technology and capabilities as we move closer towards our goal of servicing one million unique locations.”
Helpshift, which helps improve customer support on mobile devices, has raised $23 million in Series B investment. New investors Microsoft Ventures and Salesforce Ventures joined all previous backers in the funding round. Helpshift has now raised $36.2 million in total to date. “Our continued growth is a direct reflection of a capital-intensive support industry that’s ready for change. Consumers are tired of waiting for support agents to get back to them, and companies are tired of staffing expensive support teams to answer common, or even predictable, problems in the first place. People want immediate help, wherever they are, especially when using mobile applications,” said Abinash Tripathy, CEO and co-founder of Helpshift. “This is the year we champion a new model of support, one that’s better for both consumers, as well as the companies serving them.”
Moogsoft, a provider of IT operations analytics, has raised $30 million over two phases of a Series C financing round. Northgate Capital, a new investor, led the first phase, and Singapore Technologies Telemedia, also a new investor, led the second. HCL Technologies also participated in the second phase of the investment round. Moogsoft will use the funds to expand globally in Europe, Asia and the Americas. “Moogsoft employs innovative technology and approaches to help address the challenges of managing hyper-converged IT infrastructure. The team brings deep relevant experience and the company’s new solution has already gained traction with several lighthouse clients,” said Georg Mende, Principal at Northgate. “This is an investment from our Innovations Partnership platform backed by strategic investors from around the globe. Together we look forward to helping accelerate Moogsoft’s international growth.”